Technology Department
The Mission of the Lansing School District, relative to technology, is to facilitate educational excellence through the proper use and integration of technology in instructional and business practices.
Help Desk Portal
Visit the new Help Desk Portal!
Submit a Help Ticket
Submit a ticket with options to categorize and describe your issue in detail, ensuring it reaches the right team quickly.
Real-Time Updates
You’ll receive regular updates on the status of your request, so you’re always in the loop.
Access to Knowledge Base
The self-service portal will give you access to a rich knowledge base, empowering you to solve some issues on your own.
Equipment Quotes
**Attention: Hardware & Software Purchases**
The technology department reserves to the right to refuse support for any hardware or software that does not meet approved specifications. We are in the process of updating the prices for the Laptop and Mini-Laptop. For more information, please contact the Technology Department (x2850).
TV
55" LED Smart TV - New Pricing Coming Soon65" LED Smart TV75" LED Smart TV
Clevertouch peripheral items
Replacement pen 3 packsReplacement remote
Monitor
Monitors can be purchased from any Vendor available in the PunchOut system in eFinance
Epson DS-530 Document Color Scanner
Printer
Printers can be purchased from CDWG in the PunchOut system in eFinance.
Student Device Support
If you are experiencing issues with your device, please submit a Student Device Problem Report to our Technology Department.
You will need to fill out the form separately for each device you are experiencing problems with.
Office 365 Support
Sign in for the first time
Your account is ready to go. Just sign in, register your account and you'll be up and running.
To connect:
- Go to the Microsoft 365 login page
- Use the following credentials to sign in:
- User ID:id@lansingschools.net (ID’s are the same as the CIMS or GW login ID’s, you must include the @lansingschools.net when signing in)
- Password: pass12345 (Password is pass + your 5-digit employee ID #)
- Click Sign in.
- Complete the account registration by verifying your account information. If you forget your password, this information will help verify your identity.
Change your password
A temporary password is created for you to sign in for the first time, but we recommend that you change this password as soon as possible.
'Focused Inbox' Settings
If you want to disable this feature you can do so in Office 365 OWA (Outlook Web App).
1. Login into Office 365 OWA.
2. Click the Settings Menu gear on the top right.
3. Mail->Layout, and choose the 'don't sort my messages' option.
Phone Support
Dialing instructions
All telephones have a 755 prefix.
To dial:
In District : dial four digits (755 prefix not needed)
Locally : dial 9 + 7 digits
Toll-free numbers : dial 8 + 1 + 800, 866, 877, 888 + 7 digits
(700 and 900 numbers cannot be dialed from District telephones.)
Network long distance
In-state/out-of-state: dial 8 + 1 + area code + 7 digit number
Note: Not all phones have long distance calling activated.
Report a Problem/Request Changes
Contact numbers
Telephone service desk - 755-2868
Main Office - 755-2850
Help Request Form
Please use the link below to report any problems with your phone or request changes or updates to your phone.
Documentation/Video Self Help
Voicemail
By default most extensions are set up to deliver voicemail to the user's email account. If for some reason you need to check voicemail remotely you can call 517-755-1111, enter your extension when prompted, and then you can navigate the menu as usual. Voicemail menu instructions are listed below:
Phones
Office Phones - 480 Quick ReferenceClassroom Phones - 420 Quick Reference
Videos
Synergy SIS Support
Synergy is the software that the district uses for student information, including, attendance, grades, discipline, scheduling, and other data that we need so we can provide our students and families with a caring and collaborative environment.
If you have questions or comments, please send an email to Synergyfaq@lansingschools.net
Synergy - How to Access Shortcuts
This document describes how to access and create shortcuts within Synergy Version 10.
Synergy Information
Enrollment GuideGeneral Survey GuideHow to Take Attendance by Seating ChartHow to Take Attendance by ListHow to Take Lunch Counts by StudentHow to Take Lunch Count ValuesElementary Report Card ChecklistElementary Report Card MatrixGISD Gradebook for Secondary Teachers
Synergy Secondary Report Card Grades and CommentsTeacherVUE - How to Print Elementary Report Cards
Unified Talent Support
Unified Talent is a Professional Development Management System, similar to KALPA. The portal allows administrators to create professional development sessions, verify attendance, and monitor staff participation in these opportunities.
Signing in to Unified Talent
Searching for Courses
Registering for Courses
Withdrawing from a Course
Vendor Contact Registration
Technology Department
5815 Wise Road (Hill Center)
Room A129
Lansing, Michigan 48911
Telephone ( 517) 755-2850
Fax (517) 755-2859
Jeff Vanderlaan
Director of Technology
jeff.vanderlaan@lansingschools.net
Map to TechnologyHelp Desk Portal
If you have a question or comment for the Technology Department, let us know on our online form.
